Online and Mail Order Return

Online & Mail Order Return Instructions - Use this form for exchanges and refunds.

Please contact us first if you think something you have bought is faulty- don't use this form - often we can send you a pre paid returns label instead.

If you wish to return your purchase to us then please complete the form below and send it back including as much detail as possible to help us deal with your return swiftly.
Please include your original delivery note / receipt (or a copy) with your parcel.
We would advise that you package your product carefully, ideally using the original box or bag that you received with the parcel and you return using a fully insured service - the Post Office will be able to help.
Alternatively you can return your goods via any of our stores. - please take your receipt with you.
Please note for your own safety, no climbing equipment (safety gear) is returnable or exchangable unless faulty or wrongly dispatched. Please see our website for full Terms & Conditions.

If you wish to return your purchase to us then please complete the form below and send it back including as much

detail as possible to help us deal with your return swiftly.

Please include your original delivery note / receipt (or a copy) with your parcel.

We would advise that you package your product carefully, ideally using the original box or bag that you received

with the parcel and you return using a fully insured service - the Post Office will be able to help.

Alternatively you can return your goods via any of our stores.

Please note for your own safety, no climbing equipment (safety gear) is returnable or exchangable unless faulty

or wrongly dispatched. Full Terms & Conditions available online or by request.

Order Ref:
Name:
Contact Tel number:
Email address:
Address:
Reason for return: Please give as much detail as possible including what sizes / colours etc you require in the event of an exchange.	Please tick a box and add any further comments below Exchange [ ] Refund [ ] Unsuitable [ ]
Any further info we need to know?
Please use this address for returns	Taunton Leisure Ltd Webstore Returns Victoria House Victoria Street Taunton Somerset TA1 3FA