Online and Mail Order Return

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Online & Mail Order Return InstructionsUse this form for exchanges and refunds. 

Please contact us first if you think something you have bought is faulty- don't use this form - often we can send you a pre paid returns label instead.
  • If you wish to return your purchase to us then please complete the form below and send it back including as much detail as possible to help us deal with your return swiftly.
  • Please include your original delivery note / receipt (or a copy) with your parcel.
  • We would advise that you package your product carefully, ideally using the original box or bag that you received with  the parcel and you return using a fully insured service - the Post Office will be able to help.
  • Alternatively you can return your goods via any of our stores. - please take your receipt with you.
  • Please note for your own safety, no climbing equipment (safety gear) is returnable or exchangable unless faulty or wrongly dispatched. Please see our website for full Terms & Conditions.
If you wish to return your purchase to us then please complete the form below and send it back including as much 
detail as possible to help us deal with your return swiftly.
Please include your original delivery note / receipt (or a copy) with your parcel.
We would advise that you package your product carefully, ideally using the original box or bag that you received
with the parcel and you return using a fully insured service - the Post Office will be able to help.
Alternatively you can return your goods via any of our stores.
Please note for your own safety,  no climbing equipment (safety gear) is returnable or exchangable unless faulty
 or wrongly dispatched. Full Terms & Conditions available online or by request.
Order Ref:



Name:  
Contact Tel number:  
Email address:  
Address:  
Reason for return:

Please give as much detail as possible
including what sizes / colours etc you
require in the event of an exchange. 
Please tick a box and add any further comments below

Exchange [  ]                          Refund [  ]                          Unsuitable [  ]

Any further info 
we need to know?
Please use this address
for returns
Taunton Leisure Ltd
Webstore Returns
Victoria House
Victoria Street
Taunton
Somerset
TA1 3FA